We are the Metropolitan Area Agency on Aging, a leader, advocate, and partner in the seven-county Twin Cities metropolitan region. We support communities, health care, individuals, caregivers and others to help the population age successfully, living independently longer in their communities. MAAA has an integrated system of information, assistance, education, services and facility-to-home support. As a regional agency, MAAA delivers Senior Linkage Line services in partnership with the Minnesota Board on Aging.

What can we offer you?

Over 20 years of successful leadership in home and community-based services,
Strong, consistent history of growth, financial stability, and effective leadership,
Comprehensive benefits, including medical, dental, life, disability,
Generous time off benefit of 26 days of PTO annually plus 8 holidays,
Retirement savings plan with a match of 5% salary, and
Positive, supportive and collaborative work environment.

What Type of Individual Are We Looking For?

A passionate and detailed oriented human services professional who is:

1. Culturally aware, supports diversity and inclusion
2. Self-motivated and able to work in a fast pace environment
3. Skilled in problem solving and can navigate complex problems with multiple variables
4. Dedicated to providing the highest standard of quality service and consideration
5. Proficient with telephone etiquette and techniques necessary for a call center setting

What Will You Be Doing?

Provide administrative and organizational support to team members working on transitioning older adults to a less restrictive environment, following all Return to Community and Senior LinkAge Line protocols.
Track consumers for discharge information.
Conducts follow up phone calls with consumers and family caregivers to collect required data, provide information and assistance on home and community-based resources and support.
Demonstrating proficiency in interviewing, assessment, problem solving and advocacy to provide in-depth counseling and assistance related to long-term care options and benefits.
Researches service options and communicate in a clear and comprehensive manner to connect consumers to service providers.
Contributes to a positive work and team-oriented environment.
Other duties must be performed as assigned or required.

What Skills Do You Need to Be Considered for This Position?

Bachelor's Degree in social work or nursing required. Must meet State licensure requirements of profession, as applicable.
2 year's applicable work experience preferred
Demonstrated experience in helping consumers navigate the long-term care service system including formal, quasi-formal and informal organizations and providers.
Understanding of the aging process and challenges of families related to caregiving.
Demonstrated experience in customer service, preferably in a professional environment. Understanding of the aging process and challenges of families related to caregiving preferred.
Proper telephone etiquette and techniques.
Strong time management and organizational skills.
Continual attention to detail and accuracy.
Ability to manage competing tasks and demands while meeting deadlines.
Excellent customer service skills.
Excellent interpersonal skills. Ability to work independently and as part of a team.
Take initiative; use sound judgment when making decisions or seeking input and direction.
Valid driver's license and proof of insurance required.
Ability to successfully complete required online coursework including the Vulnerable Adult Mandated Reporter training, Protecting Information Privacy training and others.
Strong proficiency in Microsoft Office Suite - specifically Word and Outlook, and skill using the Internet in a business Environment.

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